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Mobile Banking

Is The Mobile Banking Revolution Favoring In-Store Branches?

After giving a recent speech to a large banker group, I was approached by two area branch managers. They wanted to share that, while they currently run physically distinct brick-and-mortar branches, those roles do not fully reflect their experience.

They explained that, like me, they were alumni of in-store bank branches, and they appreciated my comments during the speech about having "in-store banking DNA" in my system.

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Using Mobile Banking Apps For Two-Way Customer Communication

Juniper Research predicts that by 2017, there will be a billion mobile banking customers around the world. 40% of these will still take the time to get on the phone or visit their bank’s physical branches for certain inquiries. And according to research from KPMG, more than half of global banking consumers express a real desire for combined social, personalized and “human” interactions to be integrated into a bank’s online services and mobile apps.

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