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Contrary to some expectations that the latest technology would disrupt the ATM industry, banks in the Charlotte area are growing their ATM user base, so maybe we don't count ATMs out just yet. Local managers point out that their customers continue to choose the ATM because the machines are multi-located, easily accessible and open 24 hours.
As we move towards transacting without cash and cards, what are the implications for tech-enabled disruptors, as well as incumbents with a vested interest - like banks and card issuers?
Traditionally, big banks have seen investment in digital channels as an opportunity to improve their cost base, encouraging a shift from high cost channels such as branch and telephony, into online and then mobile.
