Nine in ten transit agencies plan to introduce new smart ticketing options to aid post-pandemic recovery • NFCW

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By Tom Phillips ^[2] • 12 November 2021 • Updated 12 November 2021 • nfcw.com ^[3]

Masabi survey table showing transit agencies' plans to introduce new smart ticketing options post-pandemic

More than nine in ten transit agencies (92%) are planning to introduce new mobile and contactless fare payment solutions to help support a return to pre-pandemic passenger levels, a survey has found.

Of these, 55.93% plan to implement or add mobile ticketing, 49.15% contactless EMV fare payments, 35.59% account-based ticketing and 32.2% a Mobility-as-a-Service (MaaS) solution.

More than one third (35.59%) plan to add cash top-up services for unbanked transit users, while 15.25% aim to stop accepting cash onboard vehicles.

“Amongst North American agencies, there is a strong interest in using contactless EMV payments,” the researchers say.

“Agencies are also moving towards retail cash support for unbanked riders, a feature that accelerated during the pandemic and aligns with the trend to take cash off buses in North America.”

The results published in The State of Fare Collection 2021 report also show that 37% of the agencies taking part in the survey maintain a bespoke in-house automatic fare collection (AFC) system and software infrastructure, 22% use a bespoke cloud-hosted solution and 10% use a shared ‘cloud native’ platform.

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Nine in ten transit agencies plan to introduce new smart ticketing options to aid post-pandemic recovery • NFCW

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